Our Services
After Sales
After Sales and Technical Support is the most crucial part as far as the post-implementation period of a project is concerned. In order to establish a strong system for the same that would result in a positive feedback from all our clients during the life of the system/project, Solarex would support its clients through two levels:
1. For projects involving corporate clients or for projects having multiple implementation sites (and thus longer project duration) a formal after sales agreement or service level agreement would be drafted and signed by Solarex and the Client. The possible Scope of the Agreement would as follows:
System Checkup and Visit of Premises (Annual/Bi-Annual)
System Performance Reporting
System Up-Gradation Consultation and Proposal (If Applicable)
System Warranty and Cost of Services (If Applicable)
Service Availability Schedule
Emergency Support Possibilities and Associated Costs
Service Request Priorities (High, Medium, Low)
Requirements to be met by Client
Requirement to be met by Solarex
2. For small scale projects involving private clients, the after sales cope would be mentioned in the respective Solution Proposal. Moreover, it would be notified to the client that the engineers would be available for any kind of support if and when required. The client can directly contact the Project Team through Phone/Email/Fax or visit the head office in Lahore if no contact is established.
Residential
We provide Off-Grid and Hybrid Solar solutions to residential clients depending upon their requirement. Off-Grid Solutions are used in cases where the clients only demand a Solar-based output (with or without battery backup) and without any conventional power source to support the system (Usually for Remote locations where there is no Grid availability). Hybrid Solutions are used in systems that require multiple power sources to support the system. These sources are prioritized depending upon the requirement of the client.
For residential system we are able to provide solutions that cater for the essential load of the house (Lighting, Fans), heavy loads (Air Conditioners, Fridge/Freezers, Microwave, Iron, Motors, and other loads (televisions, LCD’s, Computer Systems).
Industrial
We provide Off-Grid, Hybrid, or Grid-Tied Solar solutions for industrial clients. Grid-Tied Solutions are used for systems that are connected to the Grid, and do not support a battery bank (In most cases). Such systems can be used to power industrial loads or heavy machinery for day-time usage alone in any industry. Off-Grid or Hybrid solutions can be used by the Industry to power their Office Blocks, and essential load (lighting/fans/coolers/Air conditioners) of the halls or departments.
Development Sector
Solarex has worked with various development organizations in providing energy alternate solutions at different sites across Pakistan.
Our expertise and projects include the following:
Hospitals onto Solar
Solar Freezers
Schools onto Solar
Solar Water Pumps
Solar Water Filtration Plants
Solar Tube-wells
The organization also is in the process of establishing its own CSR sector which will completely focus of providing solar solution for the developing sectors of the country.
Commercial
We provide Off-Grid and Hybrid solutions to our clients in the commercial sector, depending upon the client requirements. These clients may fall in any of the following categories
Petrol Pumps
Banks
Buildings
Offices
Agricultural Setups (For Providing Solar Water Pumps)